Service

🔧 Service Guarantee

If the sensor product you receive is damaged, lost, or destroyed during transportation, we offer a free replacement. Tracking information will be provided within 1–3 business days after payment for full transparency.

📌 Q & A

Q1: What is your MOQ (Minimum Order Quantity)?
A: We support low MOQ — starting from just 1 piece. Ideal for testing and evaluation purposes.

Q2: Can I get a sample before placing a bulk order?
A: Yes, samples are available. For standard models, samples are free—you only need to cover the shipping cost. For high-precision or customized models, a small product fee may apply along with shipping.

Q3: What is your delivery lead time?
A: For standard sensor models, lead time is typically 5–7 days. Tracking information will be provided within 1–3 days after payment. Custom models may require longer.

Q4: Do you offer discounts for large orders?
A: Yes, we offer tiered pricing. The more you order, the better the discount. Please contact us for a detailed quote.

Q5: What payment methods do you accept?
A: We accept USDT, BTC, bank transfer, Alibaba platform, Western Union, and Wise.

Q6: How do you handle quality issues or complaints?
A: All sensors are strictly tested by our QC team before shipping. If any quality issue caused by us is confirmed, we will offer a replacement or compensate your loss.

Q7: Can you provide COA or test reports?
A: Yes, we provide a Certificate of Analysis (COA) and internal lab test reports. Third-party certifications such as CE, RoHS are also available for certain models.